Motor Sizing
Customer Service
Service

Questions?

We're here to help.

Live chat:

M - F 8:30 am EST to 5:00 pm PST
(use Live Chat button at top of the page)

On the phone:

M - F 8:30 am EST to 5:00 pm PST

U.S.A. Customers:

Customer Service
1-800-418-7903

Technical Support
1-800-GO-VEXTA (468-3982)

International Customers:

For English or Español
+1-847-871-5931 or
+1-310-715-3303

For Japanese
Japanese Support
1-800-746-6872 or
+1-310-715-3304

Hours

By e-mail:

For English or Español
Click here to e-mail us

For Japanese
Japanese Support
j-support@orientalmotor.com

Oriental Motor
Service & Support

Products and technology are only valuable when coupled with skilled people and services to support them. ORIENTAL MOTOR U.S.A. CORP. has dedicated over 33 years to establishing a service and support system to better serve customers. It is our goal to provide the best product and service from the design phase, through the sale and beyond. Please call on us to meet your motion control needs.

Local Service and Support

Oriental Motor has sales and distribution offices located throughout the United States & Canada to provide you with local customer service and support. Use our Office Locator to find an office in your area.

Tech Support800 Technical Support

One phone call provides access to Oriental Motor, the original manufacturer and the experts on the product. Oriental Motor's technical support team is qualified to answer a wide variety of questions. Call toll free 1-800-GO-VEXTA (1-800-468-3982) to speak with an Oriental Motor associate or send an email to techsupport@orientalmotor.com.

Se Habla Español

El grupo de apoyo técnico de Oriental Motor esta disponible para ayudarle conseguir el tamaño de motor, seleccionar un producto, instalación y operación, también en asistir con problemas o preguntas técnicas.  Por favor contacte a una de las siguientes oficinas para hablar con nuestro equipo de apoyo técnico o por correo electrónico techsupport@orientalmotor.com.

Chicago Office: +1-847-871-5931

Los Angeles Office: +1-310-715-3303

Japanese Customer Support Center

Japanese Support Center

ORIENTAL MOTOR U.S.A. CORP. established the Japanese Customer Support Center for Japanese-speaking customers. Our staff is happy to respond in Japanese to any questions relating to our products. We provide the same high quality customer service and variety of products in the USA as we do in Japan.

Engineering & Application Engineering

Associates are available to assist you when you have technical problems or questions. Application engineers are available to visit your site if needed. These engineers are also dedicated to continuous research and development of new products and technologies.

Motor Sizing & Selection

Oriental Motor supports you in finding the proper product for your application. Oriental Motor's Application Engineers and Technical Support Staff are available to assist you in properly sizing and selecting your motor based on your individual application. Simply call 1-800-GO-VEXTA (468-3982) or complete an online motor sizing form and one of our knowledgeable staff will assist you.

Repair Service

Oriental Motor offers an electrical products repair service for all drivers, controls and actuators (except mechanical parts). The repair service is available for warranty items within 2 years from the date of purchase and non-warranty items within 7 years from the date of purchase. All repaired products receive an six month warranty for reparied parts and circuits from the date of repair. For more information on Oriental Motor's repair service e-mail rma_arsupport@orientalmotor.com or call 1-800-GO-VEXTA (468-3982).

Global Support

Oriental Motor has sales offices, as well as manufacturing, assembly and distribution facilities, worldwide to support your international needs. Products are available with input voltages and safety standard certifications to meet international requirements.

Education & Student Resource Center

ORIENTAL MOTOR is committed to providing information and support for all levels of education. In addition to the online resources below we offer customized training and education resources for students and professors. Our education resources are available for middle school, high school and college.

Research & Development

Research and development of new products is conducted at all product plants in Japan, as well as in the United States. The main R&D center in Japan conducts mid-term and long-term research into future products and manufacturing technologies. With R&D on a global scale, Oriental Motor gains different perspectives into market expansion and customer requirements, resulting in the development of state-of-the-art technology to meet a wide range of needs.


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