Privacy Policy

Last Modified January 3, 2023

Oriental Motor USA Corp. distributes, assembles and supports, through application engineering, the sales of fractional horsepower electric motors, drivers and motion control products. Oriental Motor USA Corp. is committed to respect the user experience and if needed, you can find our contact information here.

General Notes


The operators of the Oriental Motor website and any other website, app, or service that links to this policy (the “Website”) take the protection of your personal information very seriously. We treat your personal information confidentially and in accordance this privacy policy. If you use this Website, various personal information will be collected. This privacy policy explains what personal information we collect and what we use it for. It also explains how and for what purpose we collect and process personal information. Please be aware that security vulnerabilities may be present when data is transmitted via the internet (e.g. communication by email). Absolute protection of the data against access by third parties cannot be guaranteed.

This policy applies to information we collect:

  • On this Website.
  • In email and other electronic messages between you and this Website.

It does not apply to information collected by:

  • Use offline or through any other means, including on any other website operated by Company or any third party (including our parent, subsidiaries, and affiliates) that does not link to this policy; or
  • Any third party (including our parent, subsidiaries, and affiliates), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

By accessing or using this Website, you acknowledge this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acknowledgment of those changes, so please check the policy periodically for updates under “Changes in our privacy policy”.

SSL/TLS Encryption

This Website uses SSL/TLS encryption for reasons of security and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the Website operator. You can identify an encrypted connection when the address line in the web browser has changed from "http://" to "https://" and there is a padlock symbol in your browser line. If SSL/TLS encryption is enabled, the data that you transmit to us cannot also be read by third parties. However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is absolutely safe from unauthorized access by others.

Encrypted Payment Transactions On This Website

If, after the conclusion of a purchase, we are obliged to transmit your payment details (e.g. account number for a direct debit mandate), this personal information will be required for payment processing. Payment transactions using established means of payment (Visa/MasterCard/American Express/PayPal) are carried out exclusively using an encrypted SSL/TLS connection. In the case of encrypted communication, the payment details that you transmit to us cannot also be read by third parties.

Do Not Track Disclosure (“DNT”)

Some browsers allow you to automatically notify websites you visit to not track your browsing data using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context and, like many other websites, our Website does not accept “Do Not Track” signals.

How We Collect Your Personal Information

Information We Collect

When you use our Website, we collect the following categories of personal information:

  • Identifiers. We collect personal information that you share with us when you register for or create an online account, such as your user ID and password, first and last name, company name, address, billing address, phone number, fax number and email address. We may also collect information automatically when you access our Website, such as your IP address or identifiers from your device. If you send us enquiries via our contact form, your details from the enquiry are stored by us, including the contact details provided by you, for the purpose of processing your enquiry and in the case of follow-up questions.
  • Commercial Information. We collect details of transactions you carry out through our Website and of the fulfillment of your orders. We may collect payment information that you provide before placing an order through our Website.
  • Internet or Other Electronic Network Activity Information. We collect personal information to help ensure the Website is operating correctly and to analyze how you interact with the Website. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect information such as your browser type and browser version, operating system used, referrer URL, time of the server request, and IP address, as well as information about your equipment, browsing actions, and patterns.
  • Inferences. We may collect inferences drawn from the other personal information described above.

We do not process sensitive personal information.

We may aggregate or de-identify the information described above. Aggregated or de-identified data that we do not attempt to reidentify is not subject to this Privacy Policy.

Sources of Information

In addition to the information we receive from you, we also receive the categories of information described above from other sources including from internet service providers, data analytics providers, operating systems and platforms, and publicly available sources.

Disclosure of Your Information

We may disclose personal information that we collect or you provide, as described in this privacy policy, with certain categories of third parties for business purposes, as described below:.

  • Working Together. We may disclose your information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, between and among our parent, subsidiaries and affiliates to perform the services you request, such as responding to communications from you and fulfilling your orders.
  • Working With Service Providers & Business Partners. We may disclose your information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, to service providers and partners including data analytics providers and payment processors, to audit activity of visitors on our Website; to debug and repair errors that impair existing intended functionality; to obtain services that support the customer experience, such as providing customer service, processing or fulfilling orders and transactions, verifying customer information, and processing payments; and undertaking internal research and development.
  • With Your Consent. We may disclose your information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, with other companies at your direction, or if you give us permission when you provide the information. For example, if you give us an email address to fulfill your request and answer back to us, we will transmit the contents of that email and your email address to the recipients.
  • Protecting Safety & Our Lawful Interests. We may disclose your information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, to law enforcement or other government agencies to comply with any court order, law, or legal process, including to respond to any government or regulatory request. We may also disclose this information to enforce or apply our terms of use, terms of sale, terms of access and other agreements, including for billing and collection purposes. We may also disclose this information to government entities or other companies and organizations if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Oriental Motor USA Corp., our customers, or others, such as for purposes of fraud protection and credit risk reduction.
  • In Connection With A Business Transaction. We may disclose your information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, to another company in connection with a corporate transaction, such as a sale, merger, consolidation, asset sale, or in the unlikely event of bankruptcy.

We do not process personal information for targeted advertising or sell personal information for monetary or other valuable consideration as defined under applicable law.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for the following:

  • Providing Our Website and Services. We use your personal information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, to present our Website and its contents to you, to provide you with information, products, or services that you request from us, and to notify you about changes to our Website or any products or services we offer or provide through it.
  • Maintaining The Safety of Our Services. We may use your personal information, including identifiers and internet or other electronic network activity information, to provide important product safety information and notice of product recalls, and to protect the security of our Website.
  • Researching, Developing, and Improving Our Services. We may use your personal information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, to obtain third-party analytics services to help administer our Website and services.
  • Enforcing Our Terms, Agreements, and Policies. We may use your personal information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, to carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for order fulfillment, billing, delivery and collection.
  • With Your Consent. We may use your personal information, including identifiers, commercial information, internet or other electronic network activity information, and inferences, to fulfill any other business or commercial purpose at your direction or with your consent.

You can register on our Website to use additional functions on the site. The mandatory information requested at registration must be provided in full; without it, we are not able to provide you with such additional services. This includes information provided at the time of registering to use our Website tools, subscribing to our newsletter or other promotions or applications offered on our Website, or requesting further services and when you report a problem with our Website.

Cookies, Web Beacons, and Similar Technologies

In some instances, this Website uses cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our Website more user-friendly, effective and secure. Cookies are small text files which are placed on your computer and stored by your browser. Most of the cookies we use are "session cookies". These are deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit us. You can set your web browser to inform you about the use of cookies and only allow cookies on a case-by-case basis, to prevent cookies in particular cases or in general, and to automatically delete cookies when closing the web browser. Disabling cookies may restrict the functionality of this Website.

This Website uses functions of the web analytics services, including Google Analytics. You may be able to utilize the following tools to control the use of Google Analytics:

  • Browser Plugin. You can prevent cookies from being stored by modifying the settings in your browser software; however, please be aware that if you do this you may not be able to use all the features of this Website to the fullest extent possible. In addition, you may prevent Google from collecting and processing the data generated by the cookie relating to your use of the Website (incl. your IP address) by downloading and installing the browser plugin available at:
  • Objection to Collection of Personal Information. You can prevent personal information from being collected by Google Analytics by clicking the following link. An opt-out cookie will be placed to prevent your personal information from being collected on future visits to this Website: More information on how personal information is handled by Google Analytics can be found in Google's privacy policy:


We store information as reasonably necessary and proportionate to accomplish the purposes identified in this policy based on criteria such as the length of time we need to provide the services to you, and to meet legal requirements, including record retention, resolving disputes, and enforcing our agreements. Our retention of your information is governed by applicable law.

Your Rights and Choices

Depending on where you live, you may be entitled to certain rights with respect to your personal information, as described below.

  • Right to Know – You may have the right to know what personal information the business has collected about you, including the categories of personal information, the categories of sources from which it is collected, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.
  • Access and Data Portability – Subject to certain exceptions, you may have the right to request a copy of the personal information that we collected about you during the 12 months before your request.
  • Deletion – You may have the right to request that we delete information that we collected from or concerning you and retained, subject to certain exceptions.
  • Correct Inaccurate Information – You may have the right to request that we correct inaccuracies in the personal information we maintain about you.
  • Non-Discrimination – We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on the Website may change or no longer be available to you.

Requests should be submitted here. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity. You may be entitled to submit a request through an authorized agent or to appeal a refusal to take action on your request. When we receive such a request, we will process the request, consistent with our standard process for verifying consumer requests. In addition, we may request information to demonstrate the agent’s authority to act on your behalf. You may appeal a denial of your consumer rights request here.

Minors’ Information

This Website is not intended for minors under age 13. We do not knowingly collect, sell, or share personal information from individuals under the age of 16.

Changes to our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Oriental Motor USA Corp
Marketing Department
570 Alaska Avenue,
Torrance, CA 90503-3904

E-mail us at:

Call via our toll-free numbers:

Sales & Customer Service: 1-800-418-7903
Technical Support: 1-800-GO-VEXTA (468-3982)

Questions? We're Here to Help

Service and Support


Business Hours:

Monday to Friday

8:30am EST to 5:00pm PST


Sales & Customer Service:


Technical Support:

1-800-GO-VEXTA (468-3982)

©2024 - ORIENTAL MOTOR USA CORP. - All Rights Reserved